Service & Support
Pre-Sales Services
Free Technical Consultation
Our engineering team provides expert advice on magnet selection, system design, and application optimization at no cost.
Free On-Site Survey
We conduct comprehensive site assessments to understand your production environment and recommend the optimal solution.
Custom Solution Design
Tailored magnetic handling solutions designed specifically for your plate specifications, production cycle, and facility layout.
Technical Support
Installation Guidance
Detailed installation manuals and remote video guidance ensure correct mounting and electrical connection of EPM systems.
Commissioning Support
On-site or remote commissioning assistance to verify system performance, magnetic force output, and safety parameters before production use.
Operator Training
Comprehensive training programs covering safe operation, daily inspection procedures, basic troubleshooting, and maintenance best practices.
After-Sales Service
Warranty Policy
All EPM systems come with a standard warranty covering manufacturing defects and component failures under normal operating conditions.
Extended warranty options available upon request.
Spare Parts Supply
Genuine replacement parts maintained in stock for rapid dispatch. Standard components shipped within 48 hours globally.
Custom parts manufactured on expedited schedule when needed.
Remote Fault Diagnosis
Our technical team provides remote diagnostic support via video call, email, or phone to identify and resolve issues without on-site visits.
Response time: within 24 hours for all inquiries.
On-Site Maintenance
For complex issues requiring physical intervention, our service engineers can be dispatched to your facility for hands-on repair and maintenance.
Available for domestic and international customers.
FAQ
What is the typical response time for technical inquiries?
We guarantee a response within 24 hours for all technical inquiries. Urgent matters are prioritized and addressed within 4 hours during business days.
Do you provide installation services internationally?
Yes. We offer on-site installation and commissioning services for international customers. Travel arrangements and local coordination are handled by our overseas service team.
Can I upgrade my existing EPM system?
Absolutely. Our engineering team can assess your current system and recommend upgrade paths including control system updates, capacity enhancements, or integration with new automation equipment.